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How big a tent do I need?
Tent size would depend on the number of guests you have and the nature of your function. Our sales staff can assist you in determining the size of tent that you will require. In addition, we can supply you with a scale diagram of your tent and equipment placement (i.e. table arrangement).
How do I know how much space I need for my tent?
Allow a minimum of ten feet around the perimeter of the tent for setup. That means if you order a 20'x20' tent, the area you need for installation is 30'x30'. We can work with smaller spaces, but please advise us before hand so our tent crew can be prepared when they arrive.
Other space factors to consider are overhead power lines, tree branches, eave lines, and other obstructions overhead that may prevent safe tent installation.
Another site concern is underground lines (water, gas, phone and electric). It is the Renter's responsibility to call 811 "Call Before You Dig" no less than five (5) days prior to set up date. 811 is a free service that locates underground utilities. 811 will contact all local utility providers. The providers will send a professional locator to your requested site to mark existing underground utility lines. The owner is responsible for marking septic systems, irrigation lines or other non-utility lines.
How do you anchor tents?
Various anchoring methods are used depending on the surface on which the tent is to be installed and the type of tent you need. When you reserve a tent we will ask you what type of surface you will be setting up on, be it grass, asphalt, concrete, etc. Some surface installations may require additional charges due to labor or material costs.
There are places and surfaces where a tent cannot be placed for safety considerations. Should our tent crew arrive on site and determine that the installation of your tent at the selected location is not possible, they will notify us so that we can work with you on an alternative.
When do you install and remove a tent for my party?
We will normally install your tent one to two days prior to your event. However there may be times due to scheduling load that we need to install your tent earlier. Pickup of your tent would normally be the next business day following. There is no cut and dried time for installation or pickup, however we always strive to be flexible to meet your needs.
Do you provide decorating service for tents?
We do have pole drapes, tent liners, and special lighting to dress up your tent.
What about setting up or taking down tents outside of normal hours or on holidays?
Again, we always strive to be flexible in scheduling. At times we do encounter challenging time lines that must be adhered to for one reason or another. When this is the case, please contact us to discuss any additional charges that may be required.
When do you do site inspections?
Site inspections can be done when we have been advised of a special situation or work area conflict that requires an adjustment to our normal installation procedure. Usually site selection is pretty simple. If you measure your own site and keep in mind overhead obstructions and underground hazards, your site will normally be fine.
About truck access to the site...
Please remember that most tent installations require us to be able to drive right up to where we need to work due to the size and weight of the tent and equipment. If we do need to transport materials more than a minimal distance, please advise us beforehand so that our crew may be prepared